Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

Make use of our direct bank transfer option or simply pay with a card. If you are unable to complete the transaction, make sure that the payment details are correct. Please send us a email at info@studyguru.co.za if you are having any trouble.
Please send us a email at info@studyguru.co.za with a reason for the refund.
A purchased course can be found under your Profile
Direct bank transfer payments need to clear in our bank account before your course will become available.

Support

If you are experiencing any technical difficulties please contact our support via email info@studyguru.co.za
Please refresh your email after a few minutes.

Account

You can change your name under your profile settings. This can be found under "Profile", settings tab.
Your account password can be changed under "Profile", settings tab.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to info@studyguru.co.za.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses. Support
Send us a email at info@studyguru.co.za

Login

Please check that your username, email and password are correct. If you are still having problems signing in to an existing account, please contact us via email info@studyguru.co.za

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